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Frequently Asked Questions


Your Questions Answered

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Q) Why Doesn't Lifewater provide safe water for Canada's First Nations?

A) We welcome the passion of those who have asked “What about Canada’s First Nations communities that don’t have safe drinking water?” It’s a very good question. The United Nations has stated safe drinking water is a basic human right, but not everyone in Canada or internationally has access to it.

At Lifewater, we focus on communities in parts of the world where governments lack funding and capacity, where there is limited access to basic technology such as drilling rigs, and where simple, cost-effective solutions like hand-powered pumps and rainwater catchment and storage systems are welcomed and can be affordably maintained by locals. Thus, the official "objects" that Lifewater has filed with the Canada Revenue Agency (CRA) say we will focus our safe water efforts in the developing world. Straying from those objects could cost us the right to issue tax receipts to our donors.

Meanwhile, safe drinking water continues to be a very pressing issue for many of Canada’s Indigenous communities, and yet our nation has the tools, expertise, and capacity to solve this. The solution lies in government leadership, political will, cooperation, and community ownership of the issues we face. Our government needs to understand that millions of Canadians care about safe water in our Indigenous communities. As citizens, we can — and should  — speak out.

If you wish to support water projects benefiting Canada's Indigenous people, please do some online research to identify your options. One is Water First, a Canadian organization providing internships that give Indigenous people the expertise to operate water treatment facilities. Water First also collaborates with Indigenous communities to protect water quality by restoring natural habitat.

Thousands of children and adults are dying every day because their drinking water is polluted. Each of them matters. There is no time to debate who should be responsible, or how we define the place we call “home.”

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Q) What causes the differences in number of wells and other water projects completed year-to-year?

A) The number of wells and other water projects completed each year depends on the amount and timing of donations that we receive, plus drilling/construction challenges and reporting schedules. We occasionally run short of funds and need to wait for donations to come in to complete a project. Another factor is the timing between project completion and when we receive the required documentation. For example, wells and communal washrooms may be completed in June but donor documentation isn't completed until July. If mailing delays result in us receiving these documents after June 30, the project will be reported as "complete" in the next fiscal year. Delays caused by civil unrest, impassible roads during rainy season, and shortages of pump parts or key drilling supplies have all resulted in projects being reported in different fiscal years. Back to List of Questions


Q) How much do cheques have to be to receive a taxable receipt?

A) Cheques for $20 CDN or more will be receipted if made out to Lifewater Canada and we have the donor's name, address, phone number and, if possible, email address. We initiate only one or two mailings to our donors, with a small newsletter and return envelope, each year. If you would prefer to receive these newsletters by email, please notify us. Back to List of Questions


Q) How many people are usually served by each well?

A) About 300 to 600 people usually draw water from each well, but the number for any specific well can be as low as 50 or as high as 1,000. To estimate this number, we observe the number of huts and talk to village elders. However, once a safe drinking water supply is established, people from surrounding communities may come to draw water. We try to keep the number of people supplied by each pump to fewer than 300 to minimize wait times to draw water, and to reduce social disruption caused by crowds of women and children waiting to draw water (noise, littering, pump misuse, conflict potential over fee collection and water drawing times, etc.). Managing the number of people depending on any one well also maximizes the amount of time between required repairs since over-use will lead to more frequent breakdowns. Back to List of Questions


Q) What provisions have you made to deal with broken handpumps and basic handpump maintenance?

A) This is a very important issue, one that we continually work hard to address. The life-saving health benefits of a safe drinking water supply are lost if a pump breaks down and people revert to traditional unsafe sources. We address this problem in several ways:

1. We start with community health and hygiene training to ensure villagers understand the link between disease and bad water and sanitation. The greater the understanding, the more likely people are to maintain projects long-term.

2. Communities must participate in the project by contributing time and energy, money, and supplies. This builds a sense of ownership which also leads to sustainable, long-term care.

3. We work with the village chief to ensure the village knows there will be a cost for the routine maintenance work and they need to save funds for this work.

4. A Caretaker is appointed by the village for each project and is trained by Lifewater. This person is responsible for keeping the area clean, the well locked between drawing times to prevent pump damage from improper use, and collecting user fees for the repair fund. The Caretaker is also instructed on the early signs and symptoms of pump wear and is responsible for contacting the local Lifewater Pump Repair Technician for maintenance work.

5. For every project cluster (3-8 wells and/or communal washrooms), a Pump Repair Technician is appointed by the community and trained by Lifewater. This technician is then available to perform routine maintenance when contacted by local Caretakers.

6. Lifewater has a database to track project information such as repair history, maintenance contract details, and Chief/Caretaker contact information. This ensures projects are not forgotten and/or abandoned. Back to List of Questions


Q) On what basis was the decision made to go into Liberia as compared with other possibilities in Africa, India, or maybe even China - and are there plans to work in these other countries?

A) In 1994, Jim Gehrels, co-founder of Lifewater Canada, met a pastor from Liberia who said it was pointless to talk to people about the love of God when they are suffering and dying because they lack something as basic as safe drinking water. Jim was moved enough to use his training and experience as an Ontario government hydrogeologist to go to Liberia to help the pastor. God also inspired other people, putting a burden for West Africa on their hearts, and this has kept the program going and helped it expand over time.

We want to ensure that we stay effective, and it really helps that we know and understand West African culture, people, climate, and geology. To ensure that donor dollars achieve the biggest "bang-for-the-buck," we have kept a strong focus on Liberia. We know that over 90% of our wells drilled there will find safe water within 20 metres below ground surface using the small, portable Lone Star drill rigs. This helps us keep our drilling costs down and enables us to help many villages in need. One of our guiding principles is "because the need is overwhelming, do the easy ones first". 

Over time, we have gradually expanded into other African countries (including Kenya and Nigeria) and into Haiti. As for adding more countries and more continents, logistics become much more complicated and expensive if we start to work in many places, and we are committed to keeping our overhead under 10%. Therefore, when we get requests for help from Asia, Central or South America and other places, we refer them to our friends at Lifewater International (https://www.lifewater.org/) -- a separate U.S.-based non-profit group working in more countries than Lifewater Canada. We also maintain on our website an NGO Water List of organizations providing water and sanitation services around the world, in case anyone wants to contact them. Back to List of Questions


Q) What improvements have you made in the teams' efficiency to increase the number of wells drilled?

A) Normally once or twice a year, teams of volunteer professionals travel overseas to providing advanced training to our drilling teams to improve their methods and efficiency. The training covers a wide variety of topics including drilling techniques, logistics, and equipment maintenance. We also train our teams to visit villages before the wells are drilled to mobilize communities -- teaching them about basic health and hygiene, getting the construction contracts signed, recruiting people to provide basic labor and materials, and helping them select a Well Caretaker. We also focus on "clustering" projects and working closer to the teams' home base to minimize travel times and increase efficiency. Finally, we have built compounds in Liberia and Haiti so drilling and pump equipment and supplies can be bought in bulk and stockpiled to minimize time spent gathering items for each project. Back to List of Questions


Q) Other than photographs of the completed wells/latrines - what other methods does Lifewater Canada use to ensure that work has been carried out, that it brings value to the community, and that it benefits the forecasted number of people?

A) Volunteers from Canada and the U.S. travel overseas to audit projects to ensure they are actually completed and providing value. We have project evaluation forms to quantify project benefits, but the forms are only as good as the data we can collect. Health data from medical clinics is often non-existent and we need to rely on infant death statistics as reported to us by villagers. There is clearly a pattern of significant health improvements after wells and latrines are built, but these are often difficult to objectively substantiate.

We have observed that the life-saving health benefits of a safe drinking water supply are lost if a pump breaks down and people revert to using traditional unsafe sources. We are continuously working on ways to improve long-term maintenance and charged villagers a small fee (in cash or "sweat equity") for new wells so villagers have a sense of ownership. This can be difficult when many large non-government organizations provide everything for free. However, we have learned that if villagers are not willing to contribute upfront, they won't contribute when the pump need repairs. Back to List of Questions


Q) What proportion of donations to Lifewater come from outside Canada?

A) We receive significant donations from families, schools, and church groups in the U.S., U.K., Netherlands, and Australia. In recent years, 10-15% of our revenue has come from international donors. In addition, we receive contributions from the villages where we work. Village contributions are especially critical in terms of villagers taking ownership of their well project and not just sitting back and receiving a handout. These funds go directly to the local Lifewater crews to fund additional work and are not reflected in our financial statements. Back to List of Questions


Q) Do you accept donations of publicly traded securities?

A) Yes. We welcome donations of Canadian securities. There is a form to be filled out by the donor and a paper security certificate needs to be issued and sent to our CIBC Account Manager. For purposes of issuing the income tax receipt, the donation is valued at the highest amount the securities traded for on the day they were received into our CIBC account. Back to List of Questions


Q) Do you ship supplies to Africa and Haiti?

A) We periodically ship supplies to Africa and Haiti, but because it is very expensive (up to $10/cubic foot or per pound), we ship only what is absolutely necessary -- buying the rest locally to also help local economies. Right now this includes drilling polymer, Llttle Beaver drill rig parts, mud pumps, and water testing supplies. Back to List of Questions


Q) Why there is a discrepancy between the cost of wells drilled by Lifewater Canada compared to the wells drilled by other organizations?.

A) Lifewater Canada can drill wells for less cost than most organizations because we rely on part-time staff and volunteers working from home. This keeps our annual overhead below 10%. Also, our overseas partners are staffed and run by local African people so we don't need to pay to keep North American staff in the field. Finally, we are focused on drilling the easy wells first. Given the extreme need, it is our goal to put in as many wells in needy villages as possible. We are using small, portable rigs that can quickly drill wells up to 100 feet deep in areas not underlain by hard rock. As a result of low overhead and targeted drilling using simple technology, our total program cost is kept to an average $5,200 CDN per well. Back to List of Questions


Q) How do we select where to drill?

A) Wells are selected in two ways. Normally we allow our local workers to select drilling sites. They receive many requests and prioritize them according to need. In general, clinics, orphanages, and schools without safe water are our highest priority. When we drill community wells, we engage villagers in selecting the site. It must be accessible to everyone -- meaning not on private land. Sometimes we are contacted by people, non-profit groups, service clubs, or other organizations wishing to have a well drilled at a specific location. In this case, we charge the full cost of the well, with $500 being a non-refundable deposit with the remainder paid upon successful completion of the project. Back to List of Questions


Q) How do you and Lifewater donors pay for projects?

A) We do not send money overseas until project work is completed and we have received the required documentation. This includes a copy of the well record, a thank-you letter from the village, and photos of the village and the completed well, pump replacement/repair, or new toilets. In addition, every 12-24 months we have volunteers from North America travel to Africa or Haiti to verify that work has been completed and that it is done well (we have never found any false reporting). After a well is finished and paid for by Lifewater, we look for a sponsor among donors that have expressed interest. When a sponsor is found, his/her name is added to our website. We deliberately do not attach a plaque to the well with the sponsor's name because we want the villagers to take ownership of the well. Back to List of Questions


Q) Does Lifewater Canada Have a Privacy Policy?

A) Lifewater Canada respects individuals’ privacy and are committed to keeping personal information accurate, confidential, secure, and private. Details are summarized in our Privacy Policy. Back to List of Questions


Q) How long does it take to drill a well?

A) Most wells are completed in five days. The actual drilling is often done in 1-2 days. However, it can take months in advance to ensure a village has received health and hygiene training, has raised required funds and is mobilized to work. Back to List of Questions


Q) How long can a well keep functioning?

A) In shallow African aquifers, bio-fouling and chemical precipitation may limit the life of some wells, but most should last decades or centuries! When wells stop being used, it is usually because users have moved away (such as a decommissioned refugee camp), handpumps break down (they need maintenance every 6 to 36 months), natural groundwater quality is unpleasant (high iron staining, sulfur rotten egg smells, etc.), or the wells were improperly constructed. There are usually far more construction problems with wells that are dug by hand rather than drilled by machine. The problems include the wells being too shallow (so they empty during dry season) or having poor annular seals (surface contamination makes water unsafe to drink). Back to List of Questions


Q) Do you give tax receipts to U.S. citizens?

A) The Canada-U.S. tax treaty allows Lifewater to issue tax receipts to U.S. citizens, but the receipts can be used only to offset Canadian income. If you are a U.S. donor wanting a receipt but have no Canadian income to offset and intend to use the receipt for your U.S. filing to offset U.S. income, you can donate to Lifewater Canada through Flowing Streams, a U.S.-registered charity that can collect donations on our behalf and issue U.S. receipts for donations by U.S. citizens. Go to Flowing Streams Ministries (attn: Mr. Mike Turvey). Back to List of Questions

 

Q) Who can go on an overseas trip with Lifewater Canada?

A) Overseas trips normally occur 1-2 times a year and involve small groups of volunteer trainers (3-6 people). Our focus is on helping train and equip the local people to care for themselves. While a few repeat donors are welcome on each trip, most spots on the team are reserved for volunteers with professional expertise in subject areas for which local workers are seeking more training. Volunteers wishing to travel overseas should consider the following facts:

  • Volunteers are usually gifted in drilling, pump construction and repair, sanitation, health and hygiene education, construction, engineering, and/or business management.
  • Volunteers provide the money to cover their travel and other trip costs.
  • Volunteers who travel overseas representing Lifewater should feel comfortable with the Christian principles that Lifewater shares with its partners.
  • Before traveling, volunteers must have hands-on training. A few days of training will not make you an expert able to go overseas and teach others. However, it can help YOU to better understand the work and associated challenges and can help you better prepare for your trip so you can be as effective as possible. We strongly encourage you to also read as much as you can about cultural awareness, community mobilization and micro-enterprise. To learn more, visit our website's Overseas Trips page.
  • If you meet these criteria and are interested in participating in a 2-3 week training trip, please email us.
  • We do not offer technical training in Canada. However, we have worked with Lifewater International to develop a client-centred, sustainable handpump maintenance training program. Lifewater International also offers short courses in Community-Based Development, BioSand Filters, Hygiene Education, Sanitation, and Shallow Well Drilling. For more information about training opportunities, please contact Lifewater InternationalBack to List of Questions

Every $1 you give provides a child with safe water for a year!


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Thunder Bay, ON P7E 5L1
Canada

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+1 807-622-4848
Email:
info@lifewater.ca
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